Legal Notices & Privacy Policy

ASH Chartered Surveyors is the trading name of ASH & Co. CS LLP, registered in England and Wales under No. OC326084 . Registered Office 10 Pullman Court., Great Western Road, Gloucester GL1 3ND. Members - Pollyanne Schreuder FRICS, Simon McKeag MRICS, Alastair Mylechreest MRICS, Bruce Fenley MRICS. VAT NO: 484 9406 09

ASH Chartered Surveyors make no warranties or representations of any kind that the services provided by this website will be uninterrupted or that the website or the server that hosts the website are free from viruses or other harmful forms of computer code. In no event shall ASH Chartered Surveyors or its employees be liable for any direct or indirect consequential damage resulting form the use of the website.

ASH Chartered Surveyors make no representation or warranty of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided as is and with specific disclaimer of any warranties or merchantability, fitness for purpose, title and/or non-fringement. The material set out in this website is provided for general information only. Appropriate professional advice should be taken before taking any action based on any of this information.

This website uses a link to a recognised Ordnance Survey mapping site which provides an up to date street plan/map of the property or site in question. It uses the closest available postcode which in certain circumstances may not exactly match the property or site. We have adopted a Privacy Policy as part of our commitment to protect any personal information you provide us through this website. It does not apply to other websites linked through this website. Any change to this privacy policy will be posted on this website. We will not use or disclose your Personal Information unless you have given your permission, except for the following purposes.

  • To operate and improve this website and the services through it.
  • To keep you informed about us and our services and about this website.
  • If we are required to disclose such information by law.

We will not sell your Personal Information to others unless you have given your permission. We will only share your Personal Information with carefully chosen, reputable and trustworthy third parties. However we are not responsible for any breach of security or any act or omission of third parties who receive the Personal Information.

Your Personal Information may be used transferred to or stored in countries outside your own. This privacy policy will apply to such Personal Information whether or not required under the laws of each such country.

This website uses, or may from time to time use, Cookies. These are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. The use of Cookies is normal practice in the industry and many major websites use them for their customers. Cookies do not personally identify users but they do identify a user's computer. Most browsers are initially set to accept Cookies. If you prefer, you can set your browser to refuse Cookies.

Code of Practice for Commercial Leases in England and Wales

Users of this website should be aware that the Code of Practice on Commercial Leases in England and Wales strongly recommends you seek professional advice from a qualified surveyor, solicitor or licenced conveyancer before agreeing or signing a business tenancy agreement. The code is available through professional institutions and trade associations.

A copy of the Code can be obtained here.

ASH Chartered Surveyors Complaints Handling Procedure

If you have a complaint, then this note sets out the procedure which we will follow in dealing with that complaint.

A person has been appointed in this office to deal with complaints, and you should not hesitate to contact the relevant person. Details are set out below: 

Pollyanne J Schreuder BSc FRICS, Partner
ASH Chartered Surveyors
Unit 10 Pullman Court
Great Western Road
Gloucester GL1 3ND
Tel: 01452 300433
Email: pjs@ashproperty.co.uk

Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.

Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.

Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

2. If the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint as follows: -

For consumer clients, the following redress scheme would be used:-

Ombudsman Services : Property, (OS:P)
P O Box 1021
Warrington WA4 9FE
Tel: 0845 050 8181 or 01925 530270
Fax: 0845 051 1213 or 01925 530271
Email: enquiries@os-property.org
Website: www.os-property.org

For business clients we agree to the referral of your complaint as follows:-

Enter into mediation with you in accordance with the Centre for Dispute Resolution (CEDR Solve). Contact details:

CEDR Solve
The International Dispute Resolution Centre
70 Fleet Street
London EC4Y 1EU
Tel: 020 7536 606
Fax: 020 7536 6061
Email: info@cedr-solve.com
Website: www.cedr-solve.com

Or the Arbitration Procedure for Surveying Disputes. Contact details:

Arbitration Procedure for Surveying Disputes IDRS Limited
24 Angelgate, City Road
London EC1V 2PT
Tel: 020 7520 3800
Fax: 0845 130 8117
Email: info@idrs.itd.uk
Website: www.idrs.itd.uk