Legal and privacy policy

Legal notice

ASH Chartered Surveyors is the trading name of ASH & Co. CS LLP, registered in England and Wales under No. OC326084 . Registered Office 3 Pullman Court, Great Western Road, Gloucester GL1 3ND. Members - Simon McKeag MRICS, Alastair Mylechreest MRICS and Bruce Fenley MRICS. VAT NO: 484 9406 09

ASH Chartered Surveyors make no warranties or representations of any kind that the services provided by this website will be uninterrupted or that the website or the server that hosts the website are free from viruses or other harmful forms of computer code. In no event shall ASH Chartered Surveyors or its employees be liable for any direct or indirect consequential damage resulting form the use of the website.

ASH Chartered Surveyors make no representation or warranty of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided as is and with specific disclaimer of any warranties or merchantability, fitness for purpose, title and/or non-fringement. The material set out in this website is provided for general information only. Appropriate professional advice should be taken before taking any action based on any of this information.

This website uses a link to a recognised Ordnance Survey mapping site which provides an up to date street plan/map of the property or site in question. It uses the closest available postcode which in certain circumstances may not exactly match the property or site. We have adopted a Privacy Policy as part of our commitment to protect any personal information you provide us through this website. It does not apply to other websites linked through this website. Any change to this privacy policy will be posted on this website. We will not use or disclose your Personal Information unless you have given your permission, except for the following purposes.

  • To operate and improve this website and the services through it.
  • To keep you informed about us and our services and about this website.
  • If we are required to disclose such information by law.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Privacy policy

Your privacy is important to us. By providing personal information such as your name and e-mail address you agree to us contacting you with regard to the information you request.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page and you are encouraged to check from time to time to ensure you are happy with any changes.

Your Personal Information may be used transferred to or stored in countries outside your own. This privacy policy will apply to such Personal Information whether or not required under the laws of each such country.

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time in writing or by email.

We will not sell, distribute or lease your personal information to third parties, unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR), for which a small fee may be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to the Gloucester office at 3 Pullman Court, Great Western Road, Gloucester, GL1 3ND or email as soon as possible. We will promptly correct any information found to be incorrect.

Download a copy of our Privacy Policy (.pdf 204kb)


This website uses, or may from time to time use, Cookies. These are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. The use of Cookies is normal practice in the industry and many major websites use them for their customers. Cookies do not personally identify users but they do identify a user's computer. Most browsers are initially set to accept Cookies. If you prefer, you can set your browser to refuse Cookies.

Code of practice for commercial leases in England and Wales

Users of this website should be aware that the Code of Practice on Commercial Leases in England and Wales strongly recommends you seek professional advice from a qualified surveyor, solicitor or licenced conveyancer before agreeing or signing a business tenancy agreement. The code is available through professional institutions and trade associations.

Download a copy of our Code of Practice (.pdf 546kb)

ASH Chartered Surveyors procedure for complaints handling in accordance with RICS guidelines

If you have a complaint, then this note sets out the procedure which we will follow in dealing with that complaint.

A person has been appointed in this office to deal with complaints, and you should not hesitate to contact the relevant person. Details are set out below:

Bruce P Fenley BSc (Hons) MRICS, Partner
ASH Chartered Surveyors
Unit 3 Pullman Court
Great Western Road
Gloucester GL1 3ND
Tel: 01452 300433

Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.

Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.

Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

If you remain dissatisfied with any aspect of our handling of your complaints, and we cannot agree on how to resolve the complaint, then you will have the opportunity of taking your complaint to the final stage of our complaints handling procedure.

For consumer clients, the following redress scheme would be used:-

Property Redress Scheme, Premiere House
1st Floor, Elstree Way
WD6 1JH.
Tel: 0333 321 9418

For business clients we agree to the referral of your complaint as follows:-

Enter into mediation with you in accordance with the RICS Dispute Resolution Service. Contact details:

RICS Dispute Resolution Service
Surveyor Court
Westwood Way
Coventry, CV4 8JE
Tel: 020 7334 3806

Or the Arbitration Procedure for Surveying Disputes. Contact details:

Arbitration Procedure for Surveying Disputes IDRS Limited
24 Angelgate, City Road
London EC1V 2PT
Tel: 020 7520 3800
Fax: 0845 130 8117